Cancellation flow for SaaS founders

Save customers before they cancel.

Unchurnify puts a smart page between your cancel button and your billing portal — pause offers, discount saves, and feedback, so cancellations don’t turn into silent churn.

Start free with 25 credits. Monthly plans from $19, or one-off from $50. Cancel anytime.

Works with any provider No-code cancel flow Setup in minutes
Live · last 30 days
318 users
1,284
Sessions
+12.4%
318
Saved
+8.1%
24.8%
Save rate
+3.2%
Saved revenue trend
Top reasons
Too expensive31%
Not using it24%
Missing feature19%
Technical issue14%
Works with your billing stack — or any cancel link
StripeShopifyPayPalPaddleChargebeeRecurlyWooCommerceLemon SqueezyMemberfulGoHighLevelBraintreeSquareFastSpringAuthorize.NetPlus More

Most cancellation flows leak revenue.

A cancel button is the loudest feedback in your product — and most apps throw it away.

PROBLEM 01

You learn nothing

Customers cancel without giving useful feedback. You’re left guessing why MRR keeps slipping.

PROBLEM 02

No save moment

They never see a pause, discount, or support option. The cancel button is the end of the story.

PROBLEM 03

More support chaos

Cancellations turn into emails, refunds, and frustrated customers. The pain spreads to your inbox.

With Unchurnify, every cancellation becomes a clean flow you can learn from.

A complete cancellation flow, not just a survey.

Every piece does one job: turn a cancel click into either a saved customer or a clear answer.

unchurnify.com/c/acme
Before you cancel
Mind telling us what’s not working?
Answer in 10 seconds and we’ll show the best next option.
Too expensive Not using it Missing feature Technical issue
❙❙
Pause for 2 months
Keep the account intact, come back anytime.
✓ Pause
🎁
30% off for 3 months
A short-term save before final cancellation.
✓ Apply
Continue cancellation →

Three steps from cancel button to insight.

Unchurnify sits between your product and your billing portal. No new infrastructure, no rewrites — drop in a URL.

STEP 01

Create your cancel page

Add your product name, billing link, and the save offers you want to show.

Pause + 30% off
STEP 02

Send customers through it

Use it before your billing portal or cancel button — wherever users start to leave.

Your app → Unchurnify → Billing
STEP 03

Learn why users leave

See reasons, accepted offers, and feedback in one founder-friendly dashboard.

Reasons · Saves · Revenue

Everything in one clean flow.

Works with Stripe, Shopify, PayPal, Paddle, Chargebee, WooCommerce & any cancel link.

01

Hosted cancellation page

A clean, branded URL you hand to your billing flow. No frontend work required.

02
❙❙

Smart save offers

Pause, discount, downgrade to a cheaper plan, or switch to annual — whichever keeps them.

03

Reason-branching

Show the right offer for each reason — a downgrade for "too expensive", support for "technical issue".

04

Reason survey

Capture short, structured reasons so you can finally see your churn patterns.

05

Win-back & cooling-off

Get emailed on every save or cancel, and schedule cancellations to recover impulse leavers.

06

Reports & churn graph

See options chosen, saves vs. churn, and your churn rate trending over time.

Seven proven ways to save a customer.

Turn on any of these offers per flow — and branch them by cancellation reason so each leaver sees the right one.

❚❚

Pause offer

Let customers pause for 1–3 months instead of cancelling cold.

%

Discount offer

Show a one-click discount or coupon before they walk — only when it makes sense.

Downgrade offer

Offer a cheaper plan to price-sensitive leavers instead of losing them entirely.

Switch to annual

Convert wavering monthly customers to a discounted annual plan.

Talk to support

Route “technical issue” reasons to a human instead of the exit.

Win-back & timing

Cooling-off scheduling and win-back emails to recover impulse leavers.

Survey

Capture structured cancellation reasons so you learn why people really leave.

For founders

Built for tiny SaaS teams that can’t afford to guess.

You don’t need a churn-dashboard team. You need to know why people click cancel — and a way to save the ones you can.

  • Find out why users are leaving
  • Offer a pause before a full cancellation
  • Redirect to billing only after collecting context
  • Export cancellation reasons
  • Reduce angry support emails
  • Spot patterns before churn gets worse

Before Unchurnify, my cancellation button sent people straight to the billing portal. Now I actually know why they leave — and sometimes save them before they go.

EF
Ethan Foster
Solo team · self-serve product
42
Saves / mo
$1,860
Avg. saved MRR

Start free. Pay how you like.

Begin with 25 free trial credits. Then pick Lifetime, Monthly or Yearly — and top up anytime. One credit = one cancellation flow.

Monthly Basic
$19/mo
100 credits / month · 1 product
  • 100 cancel credits / month
  • 1 product
  • All save offers + reason-branching
  • Reports & churn graph
Start free →
Popular
Monthly Pro
$49/mo
300 credits / month · 3 products
  • 300 cancel credits / month
  • 3 products
  • All save offers + reason-branching
  • Reports & churn graph
Start free →
Monthly Scale
$99/mo
800 credits / month · 10 products
  • 800 cancel credits / month
  • 10 products
  • All save offers + reason-branching
  • Reports & churn graph
  • No “Powered by Unchurnify”
Start free →

Credits refill every month. Cancel anytime.

Top up credits anytime

Running low? Add more credits without changing your plan — from your portal in two clicks.

100 credits — $50
500 credits — $250
1500 credits — $750

Quick answers before you sign up.

Do I need Stripe?

No. It works best with Stripe, but you can use any billing or cancellation URL. Unchurnify sits in front of whatever cancel destination you already have — Shopify, PayPal, an account page, anything.

What is a cancel credit?

One credit is spent each time a real customer enters one of your cancellation flows. Start with 25 free trial credits, then choose a monthly plan (credits refill each month) or a one-off lifetime pack — and top up anytime. Previewing your own page never costs a credit.

Does it cancel subscriptions automatically?

Not in the first version. Unchurnify collects feedback and shows save offers, then redirects customers to your billing or cancel link to complete the action.

How do customers reach the page?

Replace your cancel button’s link with your hosted Unchurnify URL, or drop in a one-line snippet. Whichever button they click, they land on your branded flow first.

Will it ever block a cancellation?

Never. If a customer declines every offer — or you’re out of credits — they go straight to your existing cancel destination.

Stop sending users straight to cancel.

Spin up a beautiful Unchurnify page in minutes, swap your cancel link, and start saving customers.

Create your cancel page →